If you experience a file error when uploading a provider file and you receive a notification that Multiple Mappings exist, this article will walk you through the steps to solve it.
Begin by going to Integration Mappings under the Integration Tab. If you use the Corporate Dashboard, you must first go to a facility dashboard page.
From the Integration Mappings page, toggle over to the Discipline Tab.
In Facility Code search, type the code used on your provider file that failed for multiple mappings (this will be the information in Discipline 1) and press Search to see a list of all codes that include your search criteria.
Once you've completed your search, identify which is the correct mapping. It is important that only one mapping record exists or file failures will automatically occur. In the below example, the record that is Not Mapped will need to be deleted since the correct mapping is to the General Discipline.
Once you press OK to delete the extra mapping, re-upload the failed file.
If you have any questions, please contact email@example.com or 615-938-7878 ext. 1.