We love Feedback!
You asked, we listened! Our newest release is the result of valued client feedback. Many clients expressed frustration around license alerts that reflected difference in the license number. For example, a client may have entered the license number as 1234 but the board used RN1234 so Passport flags the disparity, and flagged a red alert for users to review.
With our latest release, we've removed this type of alert. If we are able to confidently verify the credential on the primary source, we will return the result without flagging an alert just to review a license number variation. If there are still other items needing review such as a non-active status, or large variation in first or last name, we will still bring to your attention. However, we will be removing the need for tedious oversight of format when our team is confident in a match.
We hope the newest release will reduce some user toil and allow you to focus on items that truly require your attention. If you have any questions, please contact the client success team for more details.