In Passport, all alerts regardless of Result Status (Red, Yellow or Green) will have a "Last Updated Date." But what does this mean?
The "Last Updated Date" represents the last time a monitor alert had a meaningful change. There is a "Last Updated Date" for the provider and one for each individual monitor result. It does not represent the last verification of a particular item. For primary source license verification, the verification date can be found when you are reviewing the details of a license alert. For other types of discipline such as exclusions, board actions, etc, your verification schedule is part of your Service Level Agreement (SLA) in your company's contract and in your Compliance Letter. If you have any questions on how to reference either please contact Support. To access your compliance letter, you can refer to the following article: What Reports Are Available In The Reports Tab?
So what counts as a meaningful change?
The first time a license, sanction, exclusion, or other monitor service result comes into the system, that date will contribute to an event that is meaningful. From that point forward, any user notes, progress status changes, or primary source results that change important information will also be considered meaningful. "Last Updated Date" is a general tool to help prioritize events to the user when reviewing data within the system. "Last Updated Date" was not designed as a value to key off of for highly structured processes or automation.
For any additional questions, please contact client care at firstname.lastname@example.org or 615-938-7878 ext 1.