In uploading a provider file, you may have encountered a warning message like the one below stating that an email address on a specific line is invalid. All email addresses will be validated prior to being added to a provider record. Any invalid email address will be skipped and not imported into Passport.
What is email validation?
During the file upload process, Passport is validating that the email provided is a true email address. There are two steps to this validation process:
1. Is the email Rfc822 compliant - in other words, is the formatting correct?
2. Is there a MX or a DNS A record - does the domain exist?
In a majority of errors we see, the domain does not exist. This can easily be tested by searching for the domain at the end of the email address in your menu bar.
For example: A file fails due to the following email address
After searching for testuser123.com, a dnserror page appears. This tells me immediately that the domain does not exist.
How do I fix the issue?
In order to add the email address to Passport successfully, you will need to correct the email on the file and your primary source (HRIS or other data system that you export your file) or remove it entirely.
As the email address can be used to send notifications regarding expiring credentials, Passport cannot accept invalid email addresses.
Email address is an optional field. If your organization encounters frequent warnings due to invalid email addresses and is not currently utilizing expiring email notifications for your providers, you can may consider removing the email addresses from the provider file all together to alleviate the need to correct invalid emails in future uploads.