The following article covers steps to reset your password and gain access to Passport with your existing user account.
- If you do not have an existing account, contact your system administrator to gain access. Client Care support is authorized to create or change access level for any user without administrator approval.
- If your organization uses Single-Sign On (SSO), you will need to contact your internal IT resources directly for assistance.
If you are unable to login to your existing user account, click on "Need login help?" > Enter email address and/or username > "Reset Password"
If you account is located, you will receive a yellow banner stating that an email has been sent to reset your password. Please wait a few minutes to receive this email and check spam or junk folders in addition to inbox.
If Passport is unable to identify an account with your email and/or username, you need to contact your system administrator directly. Due to sensitive data in Passport, Client Care Support is unable to add or change user accounts without direct approval from an administrator.