Passport FAQs
General
- Can I Use ProviderTrust's Passport service for Pre-Hire Screenings?
- How Do I Get a Username?
- Help! I can't login!
- What is an Exclusion?
- What Exclusion Sources Do You Check?
- What is SSDMF?
Dashboard Questions
User How-To's
- How Do I Add an NPI to Passport?
- How Do I Delete or Edit a License or Certification?
- How Do I Add A Missing License or Certificate?
- How Do I Add A Provider?
- How Do I Terminate or Remove a Provider?
- How do I Add a Non-Required Credential?
Monitor Alerts
- How Do I Review A Monitor Alert?
- What is An Unable to Determine Exclusion?
- How do I Review Specific Types of Alerts?
- What is a Social Security Death Master alert?
- What are the Different Types of License Alerts?
- What is a Progress Status?
Reports
- How to Schedule Reports
- How to Create a Report with All Providers?
- How to Run a Dashboard Summary Report
- How Do I Export A List of All Missing Credentials?
- What Reports Are Available In The Reports Tab?
- How do I Export a List of Missing, Expiring or Expired Items?
User Settings
Super Users How To
- Scheduling Reports to SFTP/HRIS
- How to Change a Facility Name
- How Do I Add A New Unit?
- How Do I Add A New Job Title?
- File Failure: "Error on line 224: Multiple mappings exist for"... Now What?
- New Facility Code detected: NEW JOB TITLE. A new Discipline Mapping will be created... What now?