Passport FAQs
General
- Learning Passport: Importance of Social Security Number for Monitoring
- Help! I can't login!
- How Do I Get a Username?
- Can I Use ProviderTrust's Passport service for Pre-Hire Screenings?
- What is a Provider?
- What are your support hours?
Reports
- How To: Export Historical License Verifications
- How To: Schedule Custom Reports
- How To: Export Report of All Providers
- How to Run a Dashboard Summary Report
- How To: Export Report of Missing Credentials
- What Reports Are Available In The Reports Tab?
Monitor Alerts
- How to: Review "Not Found" License Alerts
- How To: Review A Monitor Alert
- Learning Passport: Compact Nursing Licenses
- What is An Unable to Determine Exclusion?
- How To: Review Specific Types of Alerts
- What is a Social Security Death Master alert?
Credential Management
Monitoring Services Questions
Provider Management
User Settings
Common File Failure Errors
- Failed File..Help!
- Error! Providers with same SSN - xxx-xx-1234 found, Passport number 123456
- Expected line count of X does not match actual line count of Y
- File Warnings: Email is Invalid
- "Input Stream was null" import error
- File Failure: "Error on line 224: Multiple mappings exist for"... Now What?