Passport FAQs
General
- What is Passport?
- Who is ProviderTrust?
- Can I Use ProviderTrust's Passport service for Pre-Hire Screenings?
- How Do I Get a Username?
- Help! I can't login!
- What is an Exclusion?
Dashboard Questions
User How-To's
- How To: Add an NPI to Passport
- How To: Delete or Edit a License or Certification?
- How To: Add A Missing License or Certificate?
- How To: Add A Provider
- How To: Terminate or Remove a Provider
- How To: Add a Non-Required Credential
Monitor Alerts
- What Does "Last Updated Date" Mean When Reviewing Monitoring Results?
- How To: Review A Monitor Alert
- What is An Unable to Determine Exclusion?
- How do I Review Specific Types of Alerts?
- What is a Social Security Death Master alert?
- What are the Different Types of License Alerts?
Reports
- How To: Schedule Custom Reports
- How to Create a Report with All Providers?
- How to Run a Dashboard Summary Report
- How Do I Export A List of All Missing Credentials?
- What Reports Are Available In The Reports Tab?
- How do I Export a List of Missing, Expiring or Expired Items?
User Settings
Super Users How To
- Error! Providers with same SSN - xxx-xx-1234 found, Passport number 123456
- Scheduling Reports to SFTP/HRIS
- How To: Change Facility Name
- How Do I Add A New Unit?
- How To: Add A New Job Title
- File Failure: "Error on line 224: Multiple mappings exist for"... Now What?