Passport FAQs
General
- Help! I can't login!
- What is an Exclusion?
- What Exclusion Sources Do You Check?
- What is SSDMF?
- How Do I Get a Username?
- Can I Use ProviderTrust's Passport service for Pre-Hire Screenings?
Reports
- How To: Export Historical License Verifications
- How To: Schedule Custom Reports
- How to Create a Report with All Providers?
- How to Run a Dashboard Summary Report
- How Do I Export A List of All Missing Credentials?
- What Reports Are Available In The Reports Tab?
Monitor Alerts
- What Does "Last Updated Date" Mean When Reviewing Monitoring Results?
- How To: Review A Monitor Alert
- What is An Unable to Determine Exclusion?
- How To: Review Specific Types of Alerts
- What is a Social Security Death Master alert?
- Learning Passport: Common Examples of License Alerts
User Settings
User How-To's
- How To: Add an NPI to Passport
- How To: Delete or Edit a License or Certification?
- How To: Add A Missing License or Certificate?
- How To: Add A Provider
- How To: Terminate or Remove a Provider
- How To: Add a License or Certificiate
Common File Failure Errors
Dashboard Questions
Super Users How To
- Learning ProviderTrust: Email Addresses to Whitelist
- File Failures: Email is Invalid
- Error! Providers with same SSN - xxx-xx-1234 found, Passport number 123456
- Scheduling Reports to SFTP/HRIS
- How To: Change Facility Name
- How Do I Add A New Unit?