The following article covers steps to reset your password and gain access to Passport with your existing user account.
If you do not have an existing account, please reach out to your system administrator to gain access. Client Care Support cannot create or modify user access without prior approval from an administrator.
If your organization uses Single Sign-On (SSO), please contact your internal IT team directly for assistance.
Steps to Reset Your Password:
- If you are unable to log in to your account, click on "Need login help?"
- Enter your email address and/or username.
- Select "Reset Password."
If your account is located, you will see a yellow banner confirming that a password reset email has been sent. Please allow a few minutes to receive the email. Be sure to check your inbox, as well as your spam or junk folders.
If You Cannot Find Your Account:
If Passport is unable to identify an account associated with your email and/or username, please contact your system administrator directly. Due to the sensitive nature of Passport data, Client Care Support cannot add or modify user accounts without explicit approval from an administrator.
Need Assistance?
Need login help contact us at:
- Email: support@providertrust.com
- Phone: 615-938-7878, ext. 1