Welcome Email
All new users receive the welcome email below which includes instructions to log in to Passport for the first time.
Monitor Alerts
Your organization will designate specific users to receive notification of new monitor alerts.
Please keep your monitor alert contacts up-to-date! If your list of monitor alert contacts needs to be updated, please contact support@providertrust.com.
File Import Notifications
The file import email is sent to a designated group of individuals responsible for overseeing any integration files uploaded into the Passport system. This email will include if the file import was successful or failed due to errors. It will also prompt you to log in securely to review any file errors to make the necessary corrections before re-uploading the file again.
If your file import contacts need to be updated, please contact support@providertrust.com!
Weekly Passport Summary
All users will receive a weekly summary each Monday which outlines the performance in Passport. This email outlines the total number of providers in monitoring, the number of monitoring alerts, and a high-level overview of the number of licenses and certificates expiring in the next 7, 30, and 60 days. Users cannot unsubscribe to this email.
Scheduled Report Emails
Many clients opt to have their users schedule reports to their inbox at their own preferred frequency. You can learn more about scheduling reports at the following support article: How to Schedule Reports
Notification Emails (License Verification Service Only)
Your system administrators may elect to set up a notification email to be delivered to their employees or designated facility users regarding upcoming expirations of credentials, expired credentials, and missing credentials. This arrives on a daily basis with one email per facility overseen.
