Welcome Email
All new users will receive the welcome email message below which includes instructions to log in to Passport for the first time.
This email message is generated and sent from the following email address:
no-reply@providertrust.com.
Weekly Passport Summary
All users will receive a weekly summary each Monday which outlines the performance in Passport. This email outlines the total number of providers in monitoring, the number of monitoring alerts, and a high-level overview of the number of licenses and certificates expiring in the next 7, 30, and 60 days.
This email message is automatically generated around 6:30am CST and sent from the following email address: support@providertrust.com.
Please Note:
Users cannot unsubscribe from this email.
Users will need to create conditions in their personal email inbox to auto-delete this email.
-Outlook’s Auto Delete Emails Feature
-How To Auto-Delete Emails In Gmail
Monitor Alert Emails
Your organization will designate specific users to receive notification of new monitor alerts.
Please keep your monitor alert contacts up-to-date! If your list of monitor alert contacts needs to be updated, please contact support@providertrust.com.
This email message is generated and sent from the following email address: support@providertrust.com.
File Import Notifications
The file import email is sent to a designated group of individuals responsible for overseeing any integration files uploaded into the Passport system. This email will include if the file import was "Successful" or "Successful, but Rows were Skipped" or "Failed". It will also prompt you to log into Passport to review any file errors in order to make the necessary corrections before re-uploading the file again.
This email message is generated and sent from the following email address:
no-reply@providertrust.com.
If your file import contacts need to be updated, please contact support@providertrust.com!
Scheduled Report Emails
Many clients opt to have their users schedule reports to their inbox at their own preferred frequency. You can learn more about scheduling reports at the following support article: How to Schedule Reports. This email message is generated and sent from the following email address:
no-reply@providertrust.com.
Notification Emails (License Verification Service Only)
Your system administrators may elect to set up a notification email to be delivered to their employees or designated facility users regarding upcoming expirations of credentials, expired credentials, and missing credentials. This email message is automatically generated and sent out around 10:30am CST from this email address: noreply@providertrust.com.