Reduce Unnecessary File Failures
We've heard your feedback about opportunities for the files to not fully fail for a minor data issue on one row, and we are taking some meaningful steps towards re-evaluating what data fields are causing files to fail. Instead of failing a full file, we identified some fields of data that are good candidates to skip when they are invalid. We have shifted the following two validations away from causing a full file failure, and instead, we will skip the bad data and process the file successfully with a minor warning:
- Invalid hire date - For Provider Files, we accept hire dates in standard American date formats of either MM/DD/YYYY or M/D/YY. Clients are also free to use a future or past date for hire date or choose not to include any data in this field. In the past, if there was an attempt to upload any letters or an unknown date format into this field, we would fail the entire provider file for the mistake. Now, if an invalid hire date is uploaded, instead of failing the entire file, we will simply skip just the invalid information, and import the rest of that provider's good data, alongside the rest of the data in the file.
- Key off of SSN or Unique ID for the Credential File - For Credential Files, we accept any licenses, certificates, or documents for providers we already have in the system. In the past, if there was an attempt to add a credential, we used both the SSN/Unique ID and the Facility ID to identify the specific provider needing the credential update. However, some clients would have a provider transfer from one location to another, and if the new Facility ID wasn't updated on a credential file correctly, the entire file would fail to their frustration. Now, when a license is uploaded, we'll simply use the SSN/Unique ID to identify the provider and skip the Facility ID field as redundant information.
With these improvements, we are able to skip over minor invalid data and prioritize getting more people and credentials into the system. We want you to spend less time fixing files, and more time focused on keeping patients safe!
For a complete list of provider and credential file specs please see the following articles based on your data import mode: