The ProviderTrust Score offers a quick snapshot of your organization’s compliance by identifying providers with outstanding issues, such as unresolved alerts, expired credentials, or missing documents. Alerts are removed from your dashboard and no longer impact your score once resolved. Organizations can customize Progress Statuses or choose to exclude missing credentials from affecting their score by contacting support.
What is the ProviderTrust Score?
The ProviderTrust Score provides a simple, at-a-glance evaluation of how compliant and healthy your organization or facility is. It reflects the number of providers in your population who have outstanding items that require review or action within the application.
Your score is impacted by providers with any of the following outstanding issues:
- Red Alerts that have not been reviewed
- Yellow Alerts that have not been reviewed
- Expired licenses, certificates, or documents listed in your requirement policy
- Missing licenses, certificates, or documents listed in your requirement policy
Key Considerations for Your Score
- Once monitor alerts are resolved and no longer appear on your dashboard, they will no longer count against your ProviderTrust Score.
- By default, alerts are removed from the dashboard when their Progress Status is set to Resolved. Since Progress Statuses can be customized for your organization, you can use different or multiple statuses to indicate when an alert should no longer affect your score. For assistance with customizing Progress Statuses, please contact support.
To learn more, see What is a Progress Status?
Customizing Your Score
Organizations can choose to exclude Missing Credentials (item 4 above) from affecting their ProviderTrust Score. If your organization would like to make this change, your main system administrator should contact support to communicate the decision.
We're Here to Help!
Your Client Care Team is dedicated to helping you maintain a ProviderTrust Score as close to 100% as possible. For guidance on best practices to improve your score or for any questions, please reach out to us at:
- Email: support@providertrust.com
- Phone: 615-938-7878 ext. 1