The ProviderTrust score is a simple way to get a snapshot evaluation of how healthy or compliant your organization or facility is. It's a way of us reflecting back to you how many providers in your population have something that needs to be reviewed or addressed within the application.
Any provider that has at least one of the following outstanding issues count against your score:
- Red Alert that has not been reviewed
- Yellow Alert that has not been reviewed
- Expired License, Certificate, or Document in your Requirement Policy
- Missing License, Certificate, or Document in your Requirement Policy
A few factors to keep in mind, once monitor alerts have been resolved and no longer appear on your dashboard, those alerts no longer appear on your dashboard and will no longer count against your ProviderTrust score. The default Progress Status to remove an alert from the dashboard is Resolved. As Progress Statuses are customizable by organization, if your organization would like to use different or multiple progress statuses to represent when an alert should drop off of your dashboard and not reduce the score, please contact support for assistance. For more information on Progress Status, please read What is a Progress Status?
Organizations can also opt to remove item 4, Missing Credentials from impacting your ProviderTrust score. This decision must be communicated to support through your main system administrator.
Your Client Care Team is here to help coach you to keep your ProviderTrust score as close to 100% as possible. If you have any questions regarding your ProviderTrust score and best practices to increase your score, please reach out to firstname.lastname@example.org or call at 615-938-7878 ext 1.