A type of alert you may receive is called a Social Security death master alert. This means that the provider’s social security number in the Passport system has been matched to someone who is deceased.
Though this sometimes can be a case of an employee using fraudulent data, in most cases, it’s simply a result of a typo in a Social security number.
We recommend going back to the original information gathered from the provider to double check what they put down as their social. 99% of the time, clients find a typo between what the provider listed, and how the HR Person keyed the information in your HR system.
If this happens to be the case, it'll be important to follow two key steps: Update the social in your HR system and the Passport system at the same time. From the alert, you can scroll to Client Provided Profile Data, click Edit, and update the social security number. If you do not see the social security number to edit, it is possible you do not have the administrative access to perform this task. Please reach out to your system admin for assistance or call support at 615-938-7878 ext 1.
*Please do not email any SSN information as it is not secure to send a SSN via email.*
If in fact, your provider DID gave this incorrect SSN, then they gave your organization false and fraudulent personal identifying information. If this turns out to be the case, let us know, and we will follow up in more detail about some recommendations on how to handle.
What is a Social Security Death Master alert?
