How To: Resolve Social Security Death Master (SSDMF) Alerts

Resolving SSDMF Alerts

When you receive an SSDMF (Social Security Death Master File) alert, it indicates that the social security number provided for a provider in the ProviderTrust system has been matched to a number listed as belonging to a deceased individual. This will result in a Red Result Status in the system.

While this may sometimes suggest fraudulent activity, it is far more common for this to be the result of a simple typo in the social security number. Below, we’ll walk you through how to resolve this alert.

Steps to Resolve an SSDMF Alert

1. Confirm the Original Information:

   • Refer back to the original data provided by the provider to verify the social security number they submitted.

   • In 99% of cases, clients discover a discrepancy between the number the provider shared and what was entered into the HR system.

2. Update the Information:

   • If you identify a typo, it’s important to update the social security number in both your HR system and the Passport system to ensure consistency and avoid creating duplicate records.

   • To update the Passport system:

     • Navigate to the alert.

     • Scroll to "Client Provided Profile Data."

     • Click Edit and update the social security number.

   • Note: If you are unable to edit the social security number, it may be because you lack administrative access. In such cases, please contact your system administrator or reach out to ProviderTrust support at 615-938-7878 ext 1 for assistance.

3. Change the Progress Status to Resolved
   • Changing the progress to Resolved will clear the alert from your Dashboard and will not re-trigger unless new relevant information from the source is found.
     
     

   • Secure Communication Practices:

     • Avoid sharing any portion of social security numbers, including the last four digits, via email. Traditional email is not secure and does not align with our security practices.

     • If you need to share sensitive personal information, contact ProviderTrust support. We will provide you with a secure link to upload the necessary details.

      

By following these steps, you can promptly and securely resolve SSDMF alerts and maintain accurate provider data in the system.

For further questions or assistance, feel free to contact ProviderTrust support at 615-938-7878 ext 1.