If you are using ProviderTrust to verify your employee's licenses, you may have gotten in a license alert from us and be wondering what this is and what you need to do about it.
Below is an example of a license monitor alert. The items listed refer to what we verified directly from the license board. In parentheses, we highlight the information that you provided us that differs from the board.
1) Type: 'License NAME mismatch'
What does this mean?
- The name that you have entered in Passport does not match the name on the provider's license (based on license number that was entered).
Why does this matter if it's my provider under a different name?
- If a provider has done something to warrant a disciplinary action or exclusion under a different name listed on their license, there is a risk these items may not be found as ProviderTrust searches under the correct, legal name entered into the Passport System.
What to do:
a. Confirm your organization's policy on names on licenses and that the provider's name you have entered into your system is legal - it is important for exclusion and sanction monitoring that we are searching by the correct, legal name.
b. If the name you have is indeed legal, this may mean that either the license number you have entered in needs to be corrected (if the name is really far off, this is usually the case) or the provider may need to update the board with his/her legal name.
c. Once you have decided how to proceed, you may make notes and update the progress status according to your work flow.
d. We do not recommend simply changing their name to match the license as this simply quiets an alert but does not address the issue.
2) Type: 'License NOT FOUND'
What does this mean?
- We searched for the license type, issuer and number provided and we cannot find a license that matches that information. If available, the screenshot will display the results of the search performed with the information provided.
What to do:
a. Confirm the type of license you've entered. (for example, Social Worker vs Licensed Independent Social Worker - different licenses often represent different levels of certification, it's important to review the exact license type)
b. Confirm the issuer of the license. (Did you enter Washington and it's actually from Idaho?)
c. Confirm the license number (Was there a typo?)
Edit the incorrect information and press save. For more information on editing a license number, refer to the following article: How Do I Delete or Edit a License or Certification?
3) Inactive/Expired – License alert in Inactive/Expired severity will occur when a license board lists a license with an inactive or expired status. It is also possible for the license board to list the status as active despite an expired expiration date. If this license is no longer required, you may delete the license to no longer receive license alerts for this license. You can refer to How Do I Delete or Edit a License or Certification?
4) Revoked/Suspended/Probated – If a license has been disciplined it will have a Revoked, Suspended or Probated status.
An employee cannot work on a suspended or revoked license. A probated license will have specific working terms and you will need to confirm that the employee is complying with those terms.