To ensure seamless communication with Passport, request your IT team to allowlist key email addresses.
Support@providertrust.com
This is the primary email address used by the Client Care Support and Implementation teams for the Passport product. All monitoring alert and support communication will be handled through this email address.
no-reply@providertrust.com
- ProviderTrust Welcome Email
- System Generated Emails such as file import notifications
noreply@providertrust.com
- Notification Policy Emails
If you are using our VendorProof, ExclusionCheck or Dash solutions as well, you'll want to add the following additional email addresses:
- Help@vendorproof.com - VendorProof Client Care Support Email
- support@exclusioncheck.com - ExclusionCheck Client Care Support Email
- dashsupport@providertrust.com - Dash Client Care Support Email
We occasionally send emails using third party vendors including:
- noreply@sf-notifications.com - Secure File Transfers via ShareFile
- noreply@passportpt.zendesk.com - If subscribed to notifications of new Passport release notes
- no-reply@zoom.us - if attending a webinar via Zoom.
For more information on Passport communiation, you can refer to: What Type of Communication Could I Receive from Passport?