This article explains the Passport Dashboard, a tool for monitoring key compliance metrics. Depending on your organization, you may have a Corporate Dashboard for multiple facilities or a Facility Dashboard for a single location. Key metrics include Total Providers, license/certificate statuses, and the ProviderTrust Score, which gauges monitoring health. Monitor Alerts to prioritize urgent tasks. Access help via the Help Center button, in-app chat, or phone support (Monday–Friday, 8:30 am–5 pm CST).
Facility Dashboard:
Key Statistics Include:
Total Providers - Refers to monitored individuals in Passport. This may include any type of employee, clinician, contractor, etc.
Licenses: Tracks total, expired, and soon-to-expire in (7 and 30 days). The client needs to be contracted for License Verification monitoring services to view this statistic. Licenses are verified against the licensing boards.
Certificates: Tracks total, expired, and soon-to-expire in (7 and 30 days). This is a legacy feature that requires the client to manually update expiration dates, as certificates are not verified against the primary source.
ProviderTrust Score: an aggregated health score based on the total number of providers versus the total number of monitor alerts on your dashboard (Red and Yellow) or missing items. The goal is 100%, and Client Care support is available to assist your team in achieving this.
Monitor Alerts: Highlighted in red and yellow to indicate outstanding items needing attention. The color is based on the urgency we recommend you view each alert. This does not include any alerts that you have resolved internally. We will review the monitor alerts in more detail in a later lesson.
Our full help center is available by clicking the Help Center button in the upper right-hand corner near your name.
Client Care Support including in-app Chat is also available within the site via a Support widget on the bottom right side of each page. If the support team is not available for chat, you will be able to send a message and will receive a response via email. At any time, feel free to call at 615-938-7878 ext 1.
Support hours are Monday - Friday, 8:30 am - 5 pm CST.
Next: Provider Tab
Need additional support? Contact the Client Care team for access to one of our on-demand training webinars.