Depending on your organization and how many facilities you oversee, you may have a Corporate Dashboard which allows you to see multiple facilities or areas on one dashboard screen and drill down until you reach the facility level by selecting it's name when you scroll or search below the top key statistics. From the corporate dashboard, there are numerous reports available by clicking on the hyperlink numbers.
The dashboard highlights key statistics including:
Total Providers (our term for employees)
Total Number License and Certificates and those that are expired or will be expiring in 7 or 30 days (if using License Verification)
ProviderTrust Score which is an aggregated score based on the total number of providers versus the total number of monitor alerts on your dashboard (Red and Yellow) or missing items. Our goal is to coach your team to keep this score as close to 100% as possible.
Monitor Alerts are red and yellow outstanding items that require your attention. Color is based around the urgency we recommend you view each alert. We will review the monitor alerts in more detail on a later lesson.
In the upper right hand corner, by clicking your name you can also access a dropdown including a help section with all our support articles available from within the site.
Chat is also available within the site via a Support widget in the bottom right side of each page. If the support team is not available for chat, you will be able to send a message and will receive a response via email. At any time, feel free to call at 615-938-7878 ext 1.
Our support hours are Monday - Friday, 8:30am - 5pm CST.
Next: Provider Tab
Need additional support? Contact the Client Care team for access to one of our on-demand training webinars.